TopFloorStore.com

a Torgo Software company (since 1996)

Tech Support - Macintosh

E-mail your Questions:       support@TopFloorStore.com

For detailed help, select from the following list:


Answers to FAQs

How To Use The Software

How Records Are Saved


TS 702 / TS 703 Instructions

WH-347 Instructions

TS 701 Instructions


System Requirements

Our programs, v.8.4 and later (new downloads),
      work with each of the following operating systems.

    macOS Catalina        (Requires version 8.4 or later)
    macOS Mojave         (Requires version 8.4 or later)
    macOS High Sierra   (Requires version 8.4 or later)
    macOS Sierra
    Macintosh OS X v.10.10 or later.

The MAC versions works only on the MAC.

Our software supports 64-bit operating systems.

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Yellow Menu Bar

PRINT and other program functions are performed by clicking these buttons.
Each button contains a dialog box to assist the user.

    Note:     We have disabled the computer’s gray drop-down menu for use with our software.

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How Records Are Saved

Once you create a New Form or use the Duplicate / Update feature,
the New forms and Data are automatically saved
(existing records are unaffected).
You don't have to do anything.

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Find your records

Click the following buttons in the Yellow Menu Bar

    Back - Next       Move between records
    Search       Find a specific record(s) or Project Folder
    View List       A summary list of records

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Program - Backup Copy (Includes Records)
    This function is to be performed with the
    original program (Serial Number & Unlock Code).

On the Existing Computer:

Locate the Program Folder with the title of the Program you want to copy.

    Stored in the Applications Folder or Desktop Folder.
    Instructions
    Copy (duplicate) the entire Program Folder and store it on an
    External Device: Disk, USB Flash Drive or etc.
    Drag or copy & paste the Program Folder to your backup location or device.
    Periodic copies will include your records.

Required

The Program must be fully functional.
      Damaged      You can not copy / transfer a corrupt or damaged program.
      Locked out     The original program can not be asking for an unlock code.

List of Program Files only, can not be transferred
      (The list may be incomplete, damaged and do not contain your records)
      You can not transfer the Records only.

NOTE:
You cannot run the program from a backup disk.

Do not copy the Installer File or Alias (short-cut)
      The Installer, if you have it, should be put in the Trash.

Protect your program and records.
      You may make periodic Backup copies of the program (with your records).
      Properly copied, it will not need an unlock code.

    This function is to be performed with the
    original program (Serial Number & Unlock Code).

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Copy to Another Computer

Make a Program Backup Copy (see above)

    Copy the entire Program Folder
    Transfer the copy to the new / different computer
    Instructions
    Insert the disk or connect your device
    Drag / or copy & paste the program to your destination.
    This function is to be performed with the
    original program (Serial Number & Unlock Code).

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Networking (Shared Data)

See below for information about each of the following methods:

  • Server
  • Remote Access
  • Cloud Host

Our software can be installed to allow users on multiple machines
to share a central collection of data.

    Note:Only one (1) machine can access the central collection at a given time.
    (Users can not access the data simultaneously.)
    (One user at a time.)

After purchasing and entering your unlock code (for unlimited use),
your license permits you to network our software at one (1) location.

These functions are made with the
original program (Serial Number & Unlock Code).

Properly copied, it will not require an unlock code.


Details

Server

To access the central collection of data,
each user must access the program from the shared folder on the server.

Required:

    The computer acting as the Server requires a Shared Folder.
    Transfer / copy the Program to the Server and into a Shared Folder.
    Each computer must be connected to the shared folder.

    Create an alias of the program to each machine that will run the software.
    All that is needed is an Alias for each user to access the program.
    (The Program folder is not required on each user's computer.)
    The original program (on your computer) will not share data with the Server version.
    They are independent.
    (Use an alias to access the server version.)

Remote Access

    This can be setup by your system administrator.

To access the central collection of data,
each user must access the program from the shared folder on the server.

    All that is needed is an Alias for each user to access the program.
    (The Program folder is not required on each user's computer.)
    The original program (on your computer) will not share data with the Server version.
    They are independent.
    (Use an alias to access the server version.)

Cloud Host (on-line storage drive)

You can copy/upload the original program (with records),
to your on-line storage drive (Cloud Host).

Access program / records

    All that is needed is an Alias for each user to access the program.
    (The Program folder is not required on each user's computer.)

However

We can not speak to your specifics, as not all Clouds are the same. (settings, permissions, security, etc.)

Notes:
You can access the program from more than one computer, depending on your Cloud Host agreement.

Generally, only one machine can access the central collection at a given time.

    The original program (on your computer) will not share data with the Cloud version.
    They are independent.
    (Use an alias to access the Cloud version.)

Due to the wide differences in design, software systems,
settings, and media devices, which vary in their operation,
we cannot offer technical support.

Consult your System Administrator, as necessary.

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How To Find the Program (Lost)

Typically the programs are stored in the:
      Applications folder
      Desktop folder

Open any Folder / Window on your computer
      Look to the (Side Panel):
      Open the Applications folder or Desktop folder

Look for the Program Title.

Alternatively

Click on-screen, any blank area
      From the Computers Dropdown Menu
      Select Go
      From the List, Click Applications or Desktop.

If you locate the Program folder, double click to open.

          Note: When the program cannot be found,
                     click here for Re-Install Options.

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Alias

Gives you fast and easy access to the program.

The Alias (short cut) will connect you to the program and your records.
      without having to locate and open the Program Folder.

Instructions:

Typically the programs are stored in the Applications folder or Desktop folder

    Open the Program Folder
    From the List of Files
    Single click (highlight) the Program File only (has the program title).
    From the computer’s File Menu     select:     Make Alias
    Drag / move the newly created Alias to your Desktop.
    Click the Alias to open the program.

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File - Backup & Restore

The Backup and Restore feature allows you to back up the records only
for use in a transfer, typically to a newer version of the program (without records).

The records alone may be of no value,
      unless they are accessible within a fully functioning program.

We do not advise using the File - Backup and Restore procedure.

Recommendation

It would be easier, safer, and faster to make a Full Program Backup Copy.
      It will contain the records
      Does not require an Unlock Code
      Can be used to Re-Install on another computer

Click here for info: How To Make a Program Backup Copy

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Recovery - Damaged File

If your computer crashes or your program file is damaged or corrupted for any reason,
you may be able to repair the program and recover your records.

Instructions

  1. Close all running programs.
  2. Hold down Command + Option at the same time on your keyboard, then Run the program.
    Continue holding these keys until the Open Damaged File dialog box appears.
    (Note: If you can't find the program, click here: Lost Program.)
  3. When the Open Damaged File dialog box opens,
    select the file which you were told was damaged, and click Open.
    This will start the Recovery / Repair process.
  4. Read the Recovery Complete dialog box and click OK.
  5. When the Open Damaged File dialog box reappears, click Cancel.
    After the program starts, you may get a message indicating a Missing or Lost File.
    This is an indication that your program is damaged beyond recovery.

Note:
If your program is damaged beyond repair / recovery,

See the       Re-Install Options.

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Catalina / Mojave / High Sierra

Apple’s newest operating systems,
      include changes which cause the following:

    When you upgrade an existing Mac to Catalina, Mojave, or High Sierra,
    our older program(s) on the existing Mac will not work.
    You can not transfer / copy the existing Program, Files, or Records
    from an older Mac operating system to Catalina, Mojave, or High Sierra.

Note:

The Latest Version, v.8.5 (upgrade) of our software works with Catalina, High Sierra, and Mojave
      You need to download (no records)
      Purchase an unlock code for the new version
      There are no discounts offered on any purchase.

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