Product List  (A - Z)
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Error Messages

A list of error messages which can occasionally appear (and what to do about them):

Unlock code does not work or Serial Number has changed.

Filename ‘[...]’ is damaged and cannot be opened.

Not modifiable or Read only errors

Printer not installed, can not be found, or other similar message.

Error messages with the names Schubec or Ghostscript.


Unlock code does not work or Serial Number has changed.

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"Filename ‘[...]’ is damaged and cannot be opened."

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Not modifiable or Read only errors:

Not Modifiable

Possible Cause

This is a permissions or security system settings issue with your system.
See your systems administrator for a Password or Permission, if needed.

Solution

Consider the following step by step instructions:
Properly performing the FIX should by-pass your security settings.

Stand-Alone computer

Fix:

    Exit the Program.
    Right Click the Program folder (Shortcut icon on your desktop).
    Select Properties.
    Click the Advanced button.
    Check the Run as administrator checkbox.
    Click OK.
    Click OK.
    Open the program.
    Enter your Unlock Code.
    If the unlock code does not work (serial number changed),
    Please E-Mail the new On-Screen Serial Number.

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Read Only

Possible Cause

Note: You cannot run the program directly from a CD-R (back-up disk).

An important Windows Warning:

When copying the Program files from a CD-R onto a new computer,
Windows will sometimes cause the copied files to become Read-only.

Solution

    Exit the program.
    Right click the program's shortcut icon to access Properties.
    Select the General Tab.
    The Attributes check box for Read-only may be checked.
    If it is Read Only, un-check it.

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Printer not installed, can not be found
     OR
Error Messages with the Name Schubec or Ghostscript.

These error messages are specific to the program's internal PDF components.

Solution:

    Install the "E-Mail Fix" package.
    The download link for the E-Mail Fix can be found under
    "Free 3rd Party Software" at the bottom of our Download Page.
    Each computer using the program,
    including the network server, will require the E-mail Fix.

Note:

It is possible the program(s) may not immediately connect to the changes from the E-mail Fix.
You may need to Exit and Open the program more than one time.

Consider:

    Close all open programs and try Re-Starting each computer in the system.
    This can clear up a surprising number of issues.

Cause

When the program is:

    Copied to a different computer
    Installed on a Network (shared Folder), External Drive, or other device
    On a system upgraded to Windows 10

The PDF components (Schubec and GhostScript) do not copy.

When these PDF components are not installed:

    You will not be able to generate an internal PDF
    You will receive error messages
    It does not affect any other Program Functions, including Printing.

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