Product List  (A - Z)
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Error Messages

A list of error messages which can occasionally appear (and what to do about them):

Invalid unlock code.

"Filename ‘[...]’ is damaged and cannot be opened. Use the Recover command to recover this file."

"Read only" or "Not modifiable" errors

The printer info could not be read, found, is corrupt, or other similar message

I get error messages with the name Schubec or Ghostscript in the text.

Invalid unlock code.

    Solution:

  • Enter your unlock code with the dashes. Do not hit the "enter" key. Instead, click on the "unlock" button. The program should display a "Program unlocked" message.

  • Do not enter the program's serial number inside the unlock code field.
    (The serial number is different than the Unlock Code.)

  • If the program still did not unlock, verify the serial number on screen. If the serial number is different from the one that you registered when you purchased the unlock code, the unlock code will not work. Contact us by phone or email.

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"Filename ‘[...]’ is damaged and cannot be opened.
Use the Recover command to recover this file."

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"Read only" or "Not modifiable" errors:

Changed or Multiple Users (on a single computer)

    If you have multiple users on a single computer, and particularly if you have recently
    changed the primary user.
    Solution:
    Fix the Windows permissions settings for the files in the Torgo program folders.
    You may try the following:
    Exit the program
    Find the Torgo, Inc. Folder
      (Version 7.3 or later) . . Go to: My Computer (or Computer) > Local Disk (C:) > Torgo, Inc.
      (Version 7.2 or earlier) . Go to: My Computer > Local Disk (C:) > Program Files > Torgo, Inc.
    Right-Click the Torgo, Inc folder
    For Windows XP:
      Select "Sharing and Security"
      Make any appropriate changes
    For Windows Vista:
      Select "Properties"
      Choose the "Security" Tab
      Click the "Edit" button
      Make any appropriate changes
    Contact your Systems Administrator, if necessary.

Network

    If you are trying to access our program over a Network.
    Solution:
    Fix the Network permissions settings for the shared files.
    Contact your Network Administrator, as necessary.

The Program(s) in question can be found in the "Torgo, Inc." folder.

    (Version 7.3 or later) . . . . Go to: My Computer (or Computer) > Local Disk (C:) > Torgo, Inc.
    (Version 7.2 or earlier) . . . Go to: My Computer > Local Disk (C:) > Program Files > Torgo, Inc.

Backup Copy

    After making a backup copy of the program and installing it on another computer.
    Solution:
    Follow the instructions found in the "Read Only" or "Not Modifiable" Errors section
    of the "Program - Backup Copy" page.
    You cannot run the program from a backup disk. (Attempting to run the program from the backup disk will cause "Read Only" and "Not Modifiable" error messages.)

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The printer info could not be read, found, is corrupt, or other similar message
OR
I get error messages with the name Schubec or Ghostscript in the text.

These error messages can occur for a variety of reasons, including:

  • When you Change Printers
  • When you move the program to another computer or install it on a network.
    (The Schubec and Ghostscript e-mail components do not copy with the program)
  • When you have Old, Unused or Corrupted Printer drivers

Solution:

  1. Re-select the current printer.
    • Click on the "Print Options" button.
    • In the Print Options layout, select "Full Print Dialogs".
    • Click on "Return To Form".
    • Click on the "Print" button. You will see a series of print dialog boxes, one of which lets you set the default printer. Select the appropriate printer and continue printing.
    • Once printing occurs correctly, you may wish to return to the "Print Options" layout and switch back to "Simple Print Dialogs".
    Exit the programs and re-start the computer.

  2. If you continue to get error message(s) which reference Schubec, Ghostscript,
    Printer Conflict or Corrupted Printer Drivers after exhausting the above solutions:
      Install the "E-Mail Fix" package
        The download link for the E-Mail Fix can be found under
        "Free 3rd Party Software" at the bottom of our Download Page.

  3. You can also re-install and / or update your printer driver software. This is a free download.

Note: When you copy the program to a New Computer or Network, the Schubec and Ghostscript e-mail components do not copy with the program. You should install both of these components (E-Mail Fix), but this will not affect the performance of the non-PDF portions of the program if they are not installed.

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