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File - Backup and Restore   (Records Only)

You will find the Backup and Restore feature located in the program's Yellow Menu bar, "Info Center".

The Backup and Restore feature allows you to back up your records only for use in a transfer to a newer version of our program. It is also used when a full reinstall of our program is required.

What Not To Do

Important Information

Instructions

What Not To Do

Do not restore to a program with existing records or you will create duplicate records.

Customers who purchase an upgraded version of a program do not necessarily have to consolidate all documents in the new version using Backup and Restore. You may prefer to leave the old records in the old version of the program. Backup and Restore is not mandatory for the programs to function properly.

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Important Information

The Backup feature does not back up the entire program package, and will not be sufficient to recover from a hard drive or other computer failure. To create an archival backup of our program, see Program - Backup Copy.

This feature is not included in some early versions of our program. Also, because of the variances in program development over time, we cannot guarantee that you will be able to restore your records from an older version of the program to a newer one.

We advise against using the Restore feature except when instructed to by our technicians. Using the Restore feature may result in duplicate data and other data anomalies.

When you restore the records to the program with a different serial number, a new unlock code will be required. It is company policy to charge a fee for each new unlock code issued. To avoid any charges, please use a backup copy of the program you made using the procedure found on the Program - Backup Copy page. The backup copy will have the same serial number and it will not require a new / different unlock code.

Again, we recommend regular backups of your records and program to preserve your records and avoid having to purchase a new unlock code. For details on this procedure see Program - Backup Copy.

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Instructions

If you installed the program in the default location on a Windows machine, you can follow these steps to perform a Backup / Restore:

To Backup your records and copy the data files, follow this procedure:

In the Existing Program:

  1. Click the Info Center button in the program's Yellow Menu Bar.
  2. Locate and click the Backup button.
  3. Exit out of the program.
  4. Find and open the "Torgo, Inc." folder.
    (Version 7.3 or later) . . . . Go to: My Computer (or Computer) > Local Disk (C:) > Torgo, Inc.
    (Version 7.2 or earlier) . . . Go to: My Computer > Local Disk (C:) > Program Files > Torgo, Inc.
  5. Open the folder for the program you are currently backing up.
  6. In this folder, there should be one to six files whose filenames end in "data.FP5".
    The easiest way to locate the data files is to select the View or Views menu and choose "Details".
    In the "Type" column, the data files will be listed as "FP5 File".
  7. Move (drag and drop or copy and paste) all these data files to your backup location, such as a new folder on your desktop, so that they can be moved to the new program.

To Restore your records to the New Program:

  1. Install the new version of the program and purchase an unlock code for the new program.
  2. Enter the unlock code for the new program.
  3. Exit out of the program.
  4. Find and open the "Torgo, Inc." folder.
    (Version 7.3 or later) . . . . Go to: My Computer (or Computer) > Local Disk (C:) > Torgo, Inc.
    (Version 7.2 or earlier) . . . Go to: My Computer > Local Disk (C:) > Program Files > Torgo, Inc.
  5. Open the folder for the program you are currently restoring into.
  6. Move (drag and drop or copy and paste) all of the data files whose filenames end in "data.FP5" from your backup location into this folder.
  7. Start up the program.
  8. Click the Info Center button in the program's Yellow Menu Bar.
  9. Locate and click the Restore button.
  10. Return to the form and verify that your records have been restored.

We offer no support for this feature.

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