"Lost" Program
If you have "lost" your program(s) for any reason, including hard drive failure, viruses, crashes or deletions, we advise the following steps:
- Try to locate the Program(s) on the computer in question.
Find and open the "Torgo, Inc." folder.
(Version 7.3 or later) . . . . Go to: My Computer (or Computer) > Local Disk (C:) > Torgo, Inc.
(Version 7.2 or earlier) . . . Go to: My Computer > Local Disk (C:) > Program Files > Torgo, Inc.
If you find the Torgo, Inc. folder, double-click to open.
If it contains your program folder, double-click to open.
Open (run) the program by double-clicking the .EXE file only.
Note:
When the Program(s) are located on a network Server, look in the Server's shared location.
If you successfully find the program, you can copy it to another computer.
See "Copy to Another Computer" from the "Program Help" menu above.
When copied properly, you will not need a new unlock code.
- If you did not locate the program and you made a Backup Copy, use the Backup Copy.
When backed up properly, you will not need a new unlock code.
- You also have the option to download the latest version of your program
and buy a NEW unlock code at a 50% discount.Procedure:
Download the latest version of your program from the free download page.
Get the NEW serial number, found on the first screen when the program opens.
Call us with the NEW serial number to purchase a NEW unlock code.
The discount is only available by phone at:
Phone
800-360-5910
Monday - Friday
8:00 AM - 5:00 PM (Central Time)
NOTE:
You should make regular Backup copies of your program to prevent the loss of your records and protect you from the need to purchase an additional Unlock Code. Your license includes one (1) Unlock Code which is unique to one (1) Serial Number. You will need to purchase (at a 50% discount) a new and different unlock code if your Serial Number changes.